Skip to content
1. Eligibility for Refund
- Items must be returned within 30 days of delivery.
- Products must be unused, undamaged, and in original packaging.
- Proof of purchase (invoice/order ID) is required for all refunds.
- Customized, clearance, or fragile décor items may not be eligible for refund.
2. Return Process
- Contact our customer support team at [support@email.com] within 30 days of delivery.
- Our team will guide you through the return shipping process.
- Once we receive and inspect the returned product, we will notify you of the refund status.
3. Refund Timeline
- Approved refunds will be processed within 7–10 business days.
- The refund will be issued to your original payment method.
- Shipping charges (if any) are non-refundable.
4. Exchanges
- If you received a defective or damaged item, we will provide a free replacement.
- Exchanges are subject to product availability.
5. Non-Refundable Items
- Gift cards, promotional vouchers, and sale items are not eligible for refunds.
- Products damaged due to misuse, mishandling, or improper installation cannot be refunded.
6. Late or Missing Refunds
- If you haven’t received your refund yet, first check your bank account.
- Contact your credit card company or bank as it may take some time before your refund is officially posted.
- If you’ve done all this and still haven’t received your refund, please contact us at [support@email.com].
